Shipping Policy
Last updated: September 14, 2026
We know waiting feels longer when you are trying something new. This policy explains how Sensitint processes and ships orders, including orders fulfilled from more than one location.
Where we ship
Available destinations, methods, and charges are shown at checkout for your address. Some products can ship to more destinations than others because fulfilment locations and carrier restrictions vary. If checkout does not offer a method for an item or destination, we cannot ship that order as entered.
Processing and delivery estimates
Delivery estimates are business-day estimates and begin after an item has been processed and handed to the carrier. They exclude weekends, holidays, customs clearance, and unexpected carrier delays. The method and price available for your specific order are shown at checkout.
For many items fulfilled through our international partners, typical carrier estimates are:
- Canada: 13–17 business days
- United States: 9–14 business days
- United Kingdom: 10–13 business days
- Most supported European destinations: 9–15 business days
- Australia: 11–17 business days
- New Zealand: 13–20 business days
- United Arab Emirates and Saudi Arabia: 10–15 business days
- Egypt: 14–21 business days
Other products may offer Canada Standard or Express service, or DHL Express/FedEx service to other destinations. The checkout estimate for the products in your cart is the most relevant estimate. Estimated dates are not guarantees.
Split shipments
Your order may arrive in more than one package because products can be stocked or fulfilled from different locations. Packages may have separate tracking numbers and arrive on different days. You will not be charged additional shipping after checkout because we split an order.
Tracking
When tracking is available, we send it to the email address used at checkout after the carrier accepts the package. Tracking can take a few business days to show its first scan. For split shipments, you may receive more than one tracking update.
Customs, duties, and taxes
International orders may be inspected by customs and may be subject to import duties, taxes, brokerage, or handling charges. Unless checkout states that these charges are collected in advance, the recipient is responsible for charges assessed by the destination country. Customs processing can extend delivery time.
Address changes, delivery issues, and delays
Review your address carefully before placing an order. Contact support@sensitint.com as soon as possible if an address is incorrect. We will try to help, but we cannot guarantee a change once fulfilment has started and we are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.
Weather, customs, carrier disruption, peak periods, and other events outside our reasonable control can cause delays. If tracking shows delivered but you cannot find the parcel, check safe locations and with household members or neighbours, then contact the carrier and us. If a package appears lost or arrives damaged, contact us with your order number so we can review the available carrier information and next steps.
Contact
For shipping questions, email support@sensitint.com with your order number. Please do not send returns to an address shown on a shipping label; follow the authorization steps in our Returns & Refunds Policy.
