Help Center

Get answers fast to your questions about orders, shipping, and more.

Still Looking?

Have a question? Contact support@sensitint.com.

Shipping & Delivery

How long does shipping take?

Delivery options and any available estimates are shown at checkout for your address. If you have a question about an order, contact support@sensitint.com with your order number.

Can I change my shipping address?

Email support@sensitint.com as soon as possible with your order number and the corrected address. Changes depend on the order status and may not be possible after processing.

How can I track my order?

Check your order confirmation and any shipping updates for a tracking link. If you need help finding it, email us with your order number.

Do you ship to my location?

Enter your delivery address at checkout to see the available shipping options and charges for your location.

Orders & Returns

How can I ask about a return?

Contact support@sensitint.com with your order number and the item you would like to return. Please ask about the applicable return conditions before sending an item back.

What if my order arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review it.

Does Sensitint make these products?

Sensitint is a beauty retailer. We bring together skincare and makeup from different brands; the brand shown on each product makes the formula.

Choosing Your Products

Is every product suitable for sensitive skin?

Skin preferences and sensitivities are individual. Check the complete ingredient list and product directions, including ingredients you already know you avoid. A product category or hero ingredient is not a guarantee that a formula will suit your skin.

Where should I start with my routine?

Start with what your routine needs. Browse by product category, compare the details, and use our routine quiz as a starting point for exploring the range.

Where can I check ingredients?

Look for ingredient information in the product details and on the product packaging. If a detail you need is missing, contact us before purchasing.

How do I choose a tint shade?

Compare the shade name, available swatches and finish details on the product page. Colours can appear different on screen and against different natural lip colours.