Returns & Refunds

Last updated: September 14, 2026

We want product concerns handled clearly and kindly. Because skincare, makeup, and personal-care products are hygiene-sensitive, return eligibility depends on the item’s condition.

14-day request window

You may request a return within 14 days after delivery. To be eligible, an item must be unused, unopened, in its original sealed packaging, and in the same condition in which it arrived. You will also need the order number or other proof of purchase.

To start a request, email support@sensitint.com before sending anything back. Include your order number, the item, and the reason for the request. Returns sent without authorization may not be accepted because return destinations differ by product and fulfilment location.

Items that cannot be returned

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, we cannot accept:

opened, used, tested, swatched, or unsealed skincare, makeup, beauty tools, or personal-care products;
items that cannot be resold safely for hygiene reasons;
gift cards;
final-sale items or products clearly marked non-returnable; or
items damaged after delivery through misuse, improper storage, or normal wear.

A change of mind, shade preference, texture preference, or individual skin reaction does not by itself make an opened product returnable. Product suitability varies by person; review the ingredient list and patch test when appropriate.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us as soon as possible—ideally within 48 hours—with your order number and clear photographs of the item, packaging, and shipping label. The 48-hour request helps us document carrier or fulfilment issues but does not limit rights that cannot legally be limited.

After review, we may offer a replacement, refund, or another remedy appropriate to the issue and applicable law. Sensitint covers reasonable approved return shipping for a verified damaged, defective, or incorrect item.

Return shipping

For an approved preference or change-of-mind return, the customer is responsible for return shipping and any non-refundable carrier charges. Use a tracked service; we cannot confirm receipt of an untracked parcel. Original shipping charges are not refunded unless the return results from our error or law requires otherwise.

Refunds

We will notify you after the authorized return is received and inspected. If approved, the refund is issued to the original payment method. Banks and card providers set their own posting times. If an approved refund has not appeared after a reasonable period, contact your payment provider and then us.

If only part of an order is returned, any shipping refund will be determined by the reason for return and applicable law. We do not refund import duties or taxes that were paid directly to a government or carrier; contact that authority about possible recovery.

Cancellations

Contact us promptly if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed once processing or fulfilment begins.